Package
Reputation Management Package
Systematic review acquisition, platform monitoring, and HIPAA-compliant response management — turning patient satisfaction into your strongest referral channel.
Get your reviews working for you
Practices with fewer than 50 reviews or an unmanaged profile
Build a review profile that converts patients
Practices actively growing and competing for first-page visibility
Dominate every platform your patients trust
Multi-physician groups or practices with complex review profiles
Choose Your Tier
All tiers are additive — upgrading carries everything you've built. Start where you are; scale when you're ready.
Starter
Get your reviews working for you
Ideal for
Practices with fewer than 50 reviews or an unmanaged profile
What's included
- Google Business Profile and Healthgrades optimisation
- Post-appointment review request workflow setup
- Review monitoring on 3 core platforms
- HIPAA-compliant response templates for all scenarios
- Monthly review volume and rating report
- Negative review response within 48 hours
Most Popular
Growth
Build a review profile that converts patients
Ideal for
Practices actively growing and competing for first-page visibility
What's included
- Everything in Starter, plus:
- Monitoring across 8 platforms (Google, Healthgrades, Zocdoc, Vitals, WebMD, RateMDs, and 2 specialty-specific)
- Custom-written HIPAA-compliant responses on all platforms
- Negative review escalation protocol with same-day response
- Review acquisition integration with your appointment system
- Referring physician reputation management on LinkedIn
- Quarterly reputation health report with competitive benchmarking
Scale
Dominate every platform your patients trust
Ideal for
Multi-physician groups or practices with complex review profiles
What's included
- Everything in Growth, plus:
- Per-physician reputation management across all platforms
- Proactive patient sentiment monitoring and early warning alerts
- Reputation recovery strategy for existing negative profiles
- Third-party review syndication to specialty directories
- Monthly review sentiment analysis with trend reporting
- Crisis response playbook and immediate escalation line
Why This Package
Protect and grow your star rating across every platform patients trust
Online reputation management in healthcare is not just about star ratings. It is about managing the digital signal that patients, and referring physicians, use to make high-stakes decisions. A practice with 4.9 stars and 200+ reviews on Google, Healthgrades, and Zocdoc presents a fundamentally different impression than one with 3.8 stars and 12 reviews.
We build systematic post-appointment review acquisition workflows using HIPAA-compliant tools. Patients are prompted at the right moment in the care journey (after a positive interaction, not a clinical one) using channels that comply with applicable regulations.
How we measure success
- Average star rating across platforms
- Monthly review volume and growth rate
- Response rate and average response time
- Platform coverage (number of directories actively managed)
- Review sentiment analysis over time
FAQ
Reputation Management Package — Common Questions
Can you remove negative reviews?
We flag reviews that violate platform policies for removal. Genuine patient experiences cannot be removed, but a strong volume of authentic positive reviews contextualises isolated negatives effectively.
How do you respond without violating HIPAA?
We never confirm a reviewer was a patient, reference treatment, or include any PHI-adjacent information. Responses are warm and professional without crossing compliance lines.
Which review platforms do you cover?
Growth and Scale tiers cover Google, Healthgrades, Zocdoc, Vitals, WebMD, RateMDs, and specialty-specific platforms relevant to your practice type.
How does the review acquisition workflow integrate with my practice?
We connect to your appointment scheduling system or EHR to trigger review requests at the right moment in the patient journey — after a positive interaction, not during clinical care.
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Explore tiersReady to Get Started?
Book a free strategy session. We'll confirm the right tier for your practice and walk you through what happens on day one.